Last updated: April 21, 2025
We want you to be happy with your purchase from SmartoHome. If something isn’t right, we’re here to help.
1. Returns
You may request a return within 7 days of delivery if:
- The item is damaged or defective
- The wrong item was received
2. Refunds
Once we receive your return request and verify the issue, we’ll initiate a refund to your original payment method. Refunds typically take 5–10 business days to appear.
3. Non-Returnable Items
We do not accept returns for:
- Change-of-mind purchases
- Used or damaged items not due to our error
4. How to Request a Refund
Email us at support@smartohome.shop with:
- Your order number
- A clear photo or video of the issue
- Description of the problem
We’ll review your request within 48 hours.