Frequently Asked Questions
📦 What is your return policy?
We accept returns for defective or damaged items within 7 days of delivery. Please contact us with your order number and a photo of the issue.
🚚 How long does shipping take?
UK orders usually arrive within 7–15 business days. International orders may take 10–20 business days depending on your location.
💳 What payment methods do you accept?
We currently accept secure payments via Payoneer and other popular gateways. Your payment information is never stored on our servers.
🛍 Can I cancel my order after placing it?
You can cancel your order within 24 hours of placing it. After this time, the order may already be processed by our supplier.
🔎 How can I track my order?
Once your item is shipped, you'll receive a tracking number via email. You can also contact us to request your tracking link.